IELTS Listening Test

Part 1: Questions 1–10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Booking a residential workshop

Course required: drama workshop

Full name of participant: Jan 1

Previous course attended: Writing for the 2

Address: 20, Gregory 3

Current occupation: 4

Date chosen course begins: 5

Estimated arrival time: 6 PM

Special dietary requests: No 7 products

Preferred afternoon course: 8 work

First source of course information: 9

Pre-course material requested: the 10 mentioned in the publicity

Part 2: Questions 11–20

Questions 11-15
Choose the correct letter, A, B or C.

Questions 16-20

What did each of the following studies find?

Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 16-20.

Information

A available for celebrations and parties
B suitable for families with children
C regularly used by senior management
D also supplies food to the company's supermarkets
E spa facilities available
F similar to being in someone's home
G good for short breaks

Staff Holiday Centres

16 The Grange

17 Meadow House

18 Coombe Manor

19 The Barn

20 The Stable

Part 3: Questions 21–30

Questions 21-26

Choose the correct letter, A, B or C.

Questions 27-30

What will Daniel and Fiona do at the meeting to help students with debate?

Choose FOUR answers from the box and write the correct letter, A-F, next to questions 27-30.

Actions at the meeting

A ask for suggestion
B give a handout of key points
C write on the board
D provide a photocopy of an article
E recommend a textbook
F give a demonstration

Aspects of a debate

27 understanding debating procedures

28 using body language

29 accessing resources

30 asking and answering questions

Part 4: Questions 31–40

Complete the notes below.

Write ONE WORD ONLY for each answer.

Crisis Communication Theory

Why do we need theory?

Some people think using 31 is better than theory
But a lot of advice is simply a 32

Types of crisis

The organisation can be a victim - e.g. due to a 33
Crisis can be accidental - caused by external factors
Crisis can be preventable - resulting from a 34 in the organisation

Suggested response for all crises

Give information to prevent any more damage
Communicate what 35 is to be taken

Strategies to influence people's thinking

Diminish the crisis

Provide 36 that the crisis is not so bad

Give excuses for the crisis

Highlight that it was not intentional!

Protecting the organisation's reputation

Initial objective is to lessen 37 opinions
Rebuild strategies are important when
- there is a serious 38 to the organisation's reputation
- the impact of the crisis needs lessening
Things can be improved by providing an 39
In serious cases, 40 is usually offered

Listening Test Instructions

Booking a residential workshop

Information

Actions at the meeting

Crisis Communication Theory

My Notes

Your Results

Add a Note